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Terms and Conditions


User Terms and Conditions

SF CAR Mobile Application (“SF CAR”) is a platform to provide the effective transportation and logistics services through automatic matching between transportation providers and users. These User Terms and Conditions apply on mobile application.

  1. General Conditions
    1. These Users Terms and Conditions apply to your visit to and your use of SF Car, the relevant online and offline platform, as well as to all information, suggestions and /or services provided to you on or through SF CAR (as defined below).
    2. SF CAR is the property of SF CAR (Hong Kong) Limited (“Our company”).
    3. Please read these Terms of Use carefully before using SF Car. By downloading and using our mobile application and/ or by using our services and websites, you are agreeing to these Terms of Use and Privacy Policy. Please read our Privacy Policy to understand how your personal data will be treated. If you do not agree, do not download and please delete our mobile application, and please do not use our services.
    4. All information, suggestions and /or services provided by SF CAR may be modified or updated from time to time, our company reserves the right to amend these Terms of Use by posting the amended Terms of Use on our websites (sfcar.com.hk) or the mobile application. It is your responsibility to remain informed about the current changes of our services and /or Terms of Use. SF CAR has the right to limit your access right on specific functions and services do not need to take any responsibility.

  2. Interpretation
    For the purpose of this Term of Use, the following definitions apply:
    1. "Hong Kong" means Hong Kong Special Administrative Region of the People’s Republic of China;
    2. “Advertisement” means any kind of promotional, advertising and informational material that is to be published or displayed on the websites, services and the mobile application.
    3. "User" means a person who accesses or uses the mobile application and services.
    4. "Transportation Provider" and "Driver" means a party to provide transportation services to users through the mobile application or our platforms.
    5. “Service” means the services provided by the Transportation Provider through our mobile application, including services described in paragraph 3 and 4.
    6. “Mobile Application, the Application and SF CAR” means the software application provided by SF CAR (Hong Kong) Limited. Users download and install the application via mobile phone.
    7. "SF CAR Content" means content owned or used by SF CAR, its affiliates or licensors and made available through the Website, Service or Application, including any Content licensed from a third party.
    8. “User Content” means content that a User posts, uploads, publishes, submits or transmits to be made available on the website, service or the application through the mobile application.
    9. “Terms of Use” means the SF CAR’s User Terms and Conditions, SF CAR has the right to modify the terms from time to time without any prior notification.

  3. Accounts, Password and Security
    1. By using the features or services offered by SF Car, you are required to sign up or log in. When signing up, you are obligated to provide your personal information, mobile telephone number and credit card information. SF CAR will provide you a restricted personal account and you need to set up a password for logging in. You are responsible for maintaining the confidentiality of the information you hold for your account including your password.
    2. All users are required to be age 18 or above to use the Service and Application.

  4. The use of Service and SF CAR
    1. SF CAR allows you to send a request for transportation service to a Transportation Provider. The GPS receiver which should be installed and opened on the mobile device on which you have downloaded the Applicationdetected your location sent your location information to the relevant Transportation Provider. The Transportation Provider has sole and complete discretion to accept or reject each request for transportation service. If the Transportation Provider accepts a request, the Application notifies you and provides information regarding the Transportation Provider including its name, vehicle license number, and customer service rating, user can contact the Transportation Provider via telephone.
    2. SF CAR provides information and platform for user to connect with Transportation Provider in order to obtain transportation services, which subject to the availability of Transportation Providers in or around your location at the moment of your request for transportation services.
    3. SF CAR only acts as intermediary between you and the Transportation Provider, it does not provide any transportation and logistics services, and it is not a transportation carrier. It is up to the Transportation Provider to offer transportation services, which may be requested through the use of the Application and/or the Service. The provision of the transportation services by the Transportation Provider to you is therefore subject to the agreement between you and the Transportation Provider. SF CAR shall never be a party to such agreement.

  5. Your use of the Application and Service
    1. You warrant that:
      1. The information you provide to SF CAR is accurate, complete and updated. SF CAR is entitled at all times to verify the information that you have provided and to refuse providing service or use of the Application without providing reasons.
      2. You may only access the service using authorized means. It is your responsibility to check to ensure you download the correct and updated application for your device. SF CAR is not liable if you do not have a compatible mobile device or if you download the wrong version of SF CAR for your mobile device. SF CAR reserves the right to terminate the Service and the use of the application if you are using the Service or application with an incompatible or unauthorized device.
      3. You may not use, copy, adapt, modify, create derivative works from, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast or otherwise exploit the website, service, application or collective content, except as expressly permitted in these Terms of Use. You may not reuse any collective content without first obtaining the written consent of SF CAR. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by SF CAR or its licensors, except for the licenses and rights expressly granted in these Terms of Use.
    2. By using the application or the service, you further agree that:
      1. You will only use the service or download the application for personal use and will not resell it to the third party;
      2. You will not use the service or application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
      3. You will not try to harm the service or application in any way whatsoever;
      4. You will not sell, resell, distribute or authorize third party to use your account;
      5. You will not create a derivative product, or create a competing product or service of the application;
      6. You will not create an internet “link” to the service, “embed” or “copy” the application to other server or wireless device;
      7. You will not create a product or service similar with the SF CAR’s “concept”, “feature”, “function” or “design”;
      8. You will not copy the service or any content - “concept”, “feature”, “function” or “design” of the application without written permission from SF CAR;
      9. You will not impair the proper operation of the network;
      10. You will not use the Service or Application to cause nuisance, annoyance or inconvenience;
      11. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service and the Application, if there are any loss of your personal account caused by the third party, you will take the responsibility;
      12. You will provide us with proof of identity when our company request reasonably;
      13. You will not use the Service or Application with an incompatible or unauthorized device;
      14. You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application or Service.
    3. SF CAR reserves the right to terminate the Service and the use of the SF CAR immediately if you are violating any above rules.

  6. Payment
    1. Download, installation, and the use of SF CAR are free of charge. SF CAR reserves the right to introduce a fee for the use of the Application and/or the Service. If SF CAR decides to introduce such a fee, SF CAR shall inform you accordingly and allow you to either continue or terminate the Contract.
    2. The rates that apply for the transportation services by the Transportation Provider can be found on the website (sfcar.com.hk) and through the Application. These may be modified or updated by SF CAR from time to time. It is your own responsibility to remain informed about the current rates for the transportation services.
    3. SF CAR shall charge you for the transportation services provided to you by the Transportation Provider on behalf of the Transportation Provider. You agree that you will pay for all transportation services you purchase from the Transportation Provider, and that SF CAR may charge your credit card account as provided by you when registering for the Service for the transportation services (including any taxes and late fees, as applicable) that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing SF CAR with a valid credit card account for payment of all fees at all times. You may cancel your order with charge after the Transportation Provider confirmed to provide service to you for up to 5 minutes, your cancellation will incur $20 as a handling fee. Any payment made is non-refundable.
    4. SF CAR uses a third-party payment processor (the "Payment Processor") to link your credit card account to the Application and Service. The processing of payments or credits, as applicable, in connection with your use of the Application and Service will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these User Terms. Our company is not responsible for any errors by the Payment Processor. In connection with your use of the Services, the Mobile Application will obtain certain transaction details, which SF CAR will use solely in accordance with its Privacy and Cookie Notice.

  7. Indemnification
    1. By accepting these User Terms and using the Application or Service, you agree that you shall defend, indemnify and hold SF Car, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with:
      1. Your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein;
      2. Your violation of any rights of any third party, including Transportation Providers arranged via the Application, or
      3. Your use or misuse of the Application or Service.

  8. Privacy Policy
    The terms and conditions of SF CAR apply to relevant online or offline platform of the mobile application. In addition, when using the mobile application, user acknowledges and agrees that there is no completed security and confidential of internet transmission. When you are posting any message or information on the application, it is possible to read or intercept by others.
    1. SF CAR respects your legal rights of privacy when collecting, storing and transmitting personal data on which comply with the requirements under the Personal Data (Privacy) Ordinance (“the Ordinance) under the laws of Hong Kong which regulates the treatment of personal data.
    2. Collection of Personal Information
      We will collect, use, transmit personal data and other information (“Your Information”) from time to time for purposes but is not limited to handle the customer inquiry and suggestion, or investigation to improve the service quality of Transportation Provider, provide marketing information with our affiliated companies. In dealing with personal data, we will ensure compliance by our staff with the standards of security and confidentiality prescribed by the laws of Hong Kong, and you further agree that we may transfer or disclose such Data to the following parties within the Hong Kong.
      1. our subsidiaries and/or our affiliates which owe a duty of confidentiality to us;
      2. any law enforcement agencies and/or regulatory bodies for compliance with applicable laws, rules, regulations, codes and/or guidelines and/or any person or entity to whom we, our subsidiaries and/or affiliates are under a binding obligation to make disclosure under the requirements of any law, rule, regulation, code and/or guideline and/or order of any competent court of law, law enforcement agencies and/or regulatory bodies, but such disclosure will only be made under proper authority.
      3. We may collect from you and hold some or all of your use and order of our service such as, but not limited to, call/connection duration, time, origin and destination, may be automatically collected for our accurate reporting and administration of your account.
      4. Some of our websites may disclose non-personally identifiable aggregate statistics relating to our visitors to advertisers. Some of our websites may collect aggregate information about our visitors, e.g. statistics on the number of visits. This type of data may include, but is not limited to, the browser type and version, operating system, IP address and/or domain name.
      5. When you visit our website(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our website will not be deployed for collecting personally identifiable information. For your information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analyzing web surfers' viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the website. You may refuse to accept Cookies (by modifying the relevant internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions on our web sites.
    3. Direct marketing
      Subject to your consent, we may use your personal data (including name, gender, telephone number, fax number, location, postal address, email address, month and year of birth, as well as the information on usage of transportation and logistics services and related value-added services and relevant account and service number) for marketing the goods and/or services (restricted to insurance, banking and finance, education, media, entertainment and leisure, personal care and beauty, fashion and apparel, electrical and electronic products, hotels and travelling, catering/ food and beverages, logistics and transportation, real estate and property management, concierge services, social network services (irrespective of whether we are remunerated for such marketing activities). We may dispatch to you the promotional information via direct marketing telephone calls, e-mail, e-message, facsimile, direct mailings etc. We will enquire your preference on nature of products/services before we provide you with the direct marketing promotional materials.
    4. Data security
      Only the authorized staff members are allowed access to such personal data. We will also ensure compliance by our staff with the strictest standards of security and confidentiality. We transmit your personal data via the Internet and Application, which can only be accessed by our authorized personnel. Given the operational nature of the Internet, we cannot guarantee that the transmission is fully secure. In order to prudently preserve all personal data obtained from users of our websites and Application, apart from firewalls and other sophisticated technical facilities, we also provide and maintain other stringent security measures so as to protect our system as well as the information and data retained therein from accidental or malicious destruction or damage.

  9. Liability
    1. The information, recommendations and/or services provided to you on or through the Website, the Service and the Application is for general information purposes only and does not constitute advice. SF CAR will reasonably keep the Website and the Application and its contents correct and up to date but does not guarantee that (the contents of) the Website and/or Application are free of errors, defects, malware and viruses or that the Website and/or Application are correct, up to date and accurate.
    2. SF CAR shall not be liable for any damages resulting from the use of (or inability to use) the Website or Application (but to the exclusion of death or personal injury), including damages caused by malware, viruses or any incorrectness or incompleteness of the Information or the Website or Application, unless such damage is the result of any willful misconduct or from gross negligence on the part of SF Car.
    3. SF CAR shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website or the Application, including (but not limited to) damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
    4. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, SF Car’s aggregate liability shall in no event exceed an amount of HKD$ 500 or, where applicable, the equivalent of that amount in the currency used by you for the payment of the transportation services to the Transportation Provider.
    5. The quality of the transportation services requested through the use of the Application or the Service is entirely the responsibility of the Transportation Provider who ultimately provides such transportation services to you. SF CAR under no circumstance accepts liability in connection with and/or arising from the transportation services provided by the Transportation Provider or any acts, actions, behavior, conduct, and/or negligence on the part of the Transportation Provider. Any complaints about the transportation services provided by the Transportation Provider should therefore be submitted to the Transportation Provider.

  10. License granted by user
    1. You acknowledge that SF CAR only acts as a passive conduit for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content. SF CAR shall not be continuously monitoring User Content published by you or moderating between Users, nor shall SF CAR be under an obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Content do not necessarily represent those of SF Car.
    2. Any use by you of the User Content is entirely at your own risk. You represent and warrant that any User Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and do not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph.
    3. You agree to indemnify and keep SF Car, its affiliates and licensors indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by SF CAR or its affiliated companies related to any User Content posted or transmitted by you or your other use of the Website, the Service or the Application.
    4. SF CAR reserves the right at its sole discretion to block or remove (in whole or in part) any User Content posted or transmitted by you and which SF CAR believes is not in accordance with these Terms of Use (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to SF Car.
    5. You agree to promptly notify SF CAR in writing of any User Content which breaches these Terms of Use. You agree to provide to SF CAR sufficient information to enable SF CAR to investigate whether such User Content breaches these Terms of Use. SF CAR agrees to make good faith efforts to investigate such complaint and shall take such action as SF CAR in its sole discretion decides. However, SF CAR does not warrant or represent that it will block or remove (in whole or in part) such user Content.

  11. Application License
    Subject to your compliance with these User Terms, SF CAR grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on a single mobile device that you own or control and to run such copy of the Application solely for your own personal use.

  12. Violation behavior
    1. You shall not:
      1. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Application in any way;
      2. transfer the user right of the terms to other;
      3. modify or make derivative works based upon the Service or Application;
      4. create Internet "links" to the Service or "frame" or "mirror" any Application on any other server or wireless or Internet-based device;
      5. reverse engineer or access the Application in order to
        1. design or build a competitive product or service,
        2. design or build a product using similar ideas, features, functions or graphics of the Service or Application, or
        3. copy any ideas, features, functions or graphics of the Service or Application;
      6. launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Application;
      7. Send spam or otherwise duplicative or unsolicited messages in violation of applicable laws
      8. Send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violated of third party privacy rights;
      9. Send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs;
      10. Interfere with or disrupt the integrity or performance of the Website, the Application or Service or the data contained therein; or
      11. Attempt to gain unauthorized access to the Website, the Application or Service or its related systems or networks
    2. SF CAR will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. SF CAR may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that SF CAR has no obligation to monitor your access to or use of the Website, Service, Application or Collective Content or to review or edit any Collective Content, but has the right to do so for the purpose of operating the Website, the Application and Service, to ensure your compliance with these Terms of Use, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. SF CAR reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that SF Car, at its sole discretion, considers to be in violation of these Terms of Use or otherwise harmful to the Website, the Service or Application.

  13. Copyright Policy
    User should respect the copyright law. It is SF Car’s policy to terminate in appropriate circumstances Users or other account holders who (repeatedly) infringe or are believed to be (repeatedly) infringing the rights of copyright holders. Please see SF Car’s Copyright Policy at (sfcar.com.hk).

  14. Intellectual property ownership
    SF CAR alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Website, Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Website, Application or the Service. These Terms of Use do not constitute a sale and do not convey to you any rights of ownership in or related to the Website, the Application or the Service, or any intellectual property rights owned by SF Car. SF Car’s name, logo, and the product names associated with the Application and Service are trademarks of SF Car, its affiliated companies or third parties, and no right or license is granted to use them.

  15. Third party interactions

  16. Term and termination of the contract

  17. Invalidity of one or more provisions
    The invalidity of any term of these Terms of Use shall not affect the validity of the other provisions of these User Terms.

  18. Modification of the Service and the Terms of Use
    SF CAR reserves the right, at its sole discretion, to modify or replace any of these Terms of Use, or change, suspend, or discontinue the Service or Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. SF CAR may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.

  19. Notice
    SF CAR may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in SF Car's account information, or by written communication sent by regular mail to your address on record in SF Car's account information.

  20. Privacy and cookie notice
    SF CAR collects and processes the personal data of the visitors of the Website and users of the Application according to the Privacy and Cookie Notice.

  21. Applicable law and dispute resolution
    These Terms of Use are subject to the laws of Hong Kong. Any dispute, claim or controversy arising out of or relating to these Terms of Use or the breach, termination, enforcement, interpretation or validity thereof or the use of the Website, the service or the application will be settled exclusively by the relevant court in Hong Kong.

  22. Final Provision
    The Chinese text of these Terms of Use constitutes the sole authentic text. If there is any discrepancy between the Chinese text and the English text, the Chinese text shall prevail.

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